NHTSA complaints12Consumer-reported · not verified defects
Investigations1Unique formal NHTSA actions
NHTSA rating4 configurationsSelect a configuration below
Source: U.S. National Highway Traffic Safety Administration · Last updated: Sep 30, 2026
Complaint counts are not normalized for the number of vehicles sold and should not be interpreted as a reliability rate.
FORMAL GOVERNMENT SAFETY INFORMATION
Safety recalls
3 recall campaigns returned
Recalls identify safety defects or failures to meet federal safety standards. Applicability depends on the individual vehicle.
Recall #24V110000
FUEL SYSTEM, GASOLINE
Feb 14, 2024
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Component
FUEL SYSTEM, GASOLINE
Problem
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
Potential consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V-647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V-647.
Recall date
Feb 14, 2024
Manufacturer
Volkswagen Group of America, Inc.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
This is a model-level report. It does not establish whether an individual vehicle is affected or whether a repair was completed. Check your VIN for open recalls at NHTSA ↗
FORMAL GOVERNMENT SAFETY INFORMATION
NHTSA crash-test ratings
Ratings apply to the selected configuration. They are never averaged across variants.
NHTSA opens investigations to evaluate possible safety defects. An investigation is a formal government action, but it is not by itself a defect finding or recall.
RQ23007 · Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
NHTSA summary
On December 12, 2023, the Office of Defects Investigations (ODI) opened RQ23-007 to investigate the remedy repair effectiveness and scope of Volkswagen (VW) recall 16V-647. Recall 16V-647 was issued on September 2, 2016, for a defective suction jet pump (SJP) inside the fuel tank. Failure of the SJP could lead to a fuel leak from the vehicle. This recall covered certain model year (MY) 2015-2016 Volkswagen Golf and Audi A3 passenger car vehicles. The recall remedy repair replaced SJP Version 1.0 with an improved version, Version 1.1. The SJP is designed to purge fuel from the evaporative emissions (EVAP) system. VWâs recall filing stated the SJP may have been damaged during assembly, which could potentially allow fuel to flow directly into the EVAP system. Over time, the fuel could accumulate in, and cause a leak from, the charcoal canister filter element. ODI received consumer complaints of SJP failure leading to a fuel leak, refueling spit back, refueling shutoff, and/or fuel odor in vehicles previously repaired under recall 16V-647. Additional complaints alleging SJP failure leading to the previously stated outcomes were received in vehicles outside the scope of recall 16V-647, including MY 2016-2020 VW Golf and Audi A3 vehicles. VW issued recall 24V-110 on February 14, 2024, to address issues with SJPs Versions 1.0 and 1.1. The recall remedy replaces the SJP Version 1.0 or 1.1 with an improved version, Version 2.0. Recall 24V-110 covers certain MY 2015-2020 VW Golf (including Golf GTI), 2015-2020 Audi A3, and 2019-2020 VW Jetta GLI vehicles, including vehicle previously repaired under 16V-647. Vehicle owners were notified of this recall in April 2024 and VWâs projected date for owner notification of recall remedy availability is August 2024. In view of the recall being conducted by VW, ODI is closing this Recall Query (RQ). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DERIVED CHRONOLOGY
Problem history
A factual ordering of reported complaint incidents and formal government actions. Events close together in time are not necessarily related, and this chronology does not claim causation.
Consumer reports
1 complaint incident reported for 2019
Alleged incident year supplied in consumer complaints to NHTSA.
Consumer reports
2 complaint incidents reported for 2020
Alleged incident year supplied in consumer complaints to NHTSA.
Consumer reports
4 complaint incidents reported for 2021
Alleged incident year supplied in consumer complaints to NHTSA.
Recall
Recall 21V198000 reported
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Consumer reports
2 complaint incidents reported for 2022
Alleged incident year supplied in consumer complaints to NHTSA.
Recall
Recall 22V815000 reported
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Consumer reports
2 complaint incidents reported for 2023
Alleged incident year supplied in consumer complaints to NHTSA.
Investigation
RQ23007 opened: Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
Formal NHTSA defect investigation opened.
Recall
Recall 24V110000 reported
FUEL SYSTEM, GASOLINE
Investigation
RQ23007 closed
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An undetected sudden loss of pressure in all four tires increases the risk of a crash.
Remedy
Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audis customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.
Recall date
Oct 31, 2022
Manufacturer
Volkswagen Group of America, Inc.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Mar 22, 2021
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Component
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Problem
Volkswagen Group of America, Inc. (Audi) is recalling certain 2015-2020 Audi S3 Sedan, A3 Sedan, 2016-2018 A3 Etron, 2017-2020 RS3 Sedan, and 2015-2019 A3 Cabriolet vehicles. The passenger occupant detection system (PODS) may malfunction and switch off the passenger air bag even when the seat is occupied.
Potential consequence
A deactivated passenger air bag increases the risk of injury during a crash.
Remedy
Dealers will replace the PODS sensor mat and update the PODS control module, free of charge. Owners letters were mailed December 23, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69BY.
Recall date
Mar 22, 2021
Manufacturer
Volkswagen Group of America, Inc.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.