4 complaints matching filtersNewest filing date first
ODI #11755215
Incident Jul 30, 2026 · Filed Aug 6, 2026 · Mileage not provided
SEATS
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the front driver's seat independently went backward and forward. The vehicle was taken to the dealer where the vehicle was purchased. The vehicle was diagnosed with seat adjuster switch failure. The contact was informed that the front driver's seat adjuster switch needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumbar bladder under warranty, but now the problem has returned. I was told I must pay for the repair out of pocket because the previous deflation supposedly voided or disqualified the warranty coverage. I do not believe I should be responsible for paying to fix a recurring defect that was previously addressed under warranty. Second, the Electronic Brake System (EBS) warning light comes on randomly, and when it does, my vehicle unexpectedly slows down or comes to a stop. This creates an extremely dangerous situation while driving. I have been fortunate to avoid a collision so far, but I am very concerned for my safety and the safety of my four children, who regularly ride in the vehicle with me. I am requesting that these issues be thoroughly investigated and repaired at no cost to me, as they involve recurring defects and serious safety risks. I also request a written explanation of why my warranty claim for the recurring seat defect was denied after the dealership's previous repair.
Incident Aug 13, 2025 · Filed Aug 13, 2025 · Mileage not provided
SEATS
The lumbar support airbags are over inflating on their own both the driver and passenger seats. To the point that it alters your seat position making it uncomfortable and dangerous for driving as there are times that it won’t go back down and positions you in an unnatural way. The passenger side one is so over inflated that it feels as if it could pop at any moment. It has inflated so much that it appears to have caused permanent damage to the seat by stretching the leather and padding. The stitching is coming apart and even when deflated some (won’t deflate all the way) it still sticks out from being stretched. I worry it could burst while driving causing injury or an accident. The car is only 2 years old. It is available for inspection at this time. It has not been to a dealer yet for diagnosis nor repair. It’s reproducible but only when it does it which happens to be more frequently and now also starting to be permanent. There are no warning lights or messages. It first started in the driver seat a couple months ago. The passenger more recently.
Incident Apr 9, 2025 · Filed May 30, 2025 · Mileage not provided
SEATS · UNKNOWN OR OTHER
To whom it may concern , I brought a 2023 jeep grand Cherokee summit L. i am having a problem with my third row seat on the right side not returning to up right position after letting it down and the right side passenger mirror motor will not automatically fold , keep going out after a few days after coming out the shop. both the seat and mirror has been repaired two times each. I want to know are you guys having issues with these particular vehicle seats and mirror. I cant keep having to pay for the repairs, please let me know what I need to be to resolve this problems.